Terms & Conditions

1. Administration staff notify customers of the relevant DPS charges (+GST) at the time of booking.
2. DPS plumbing works are generally charged at an hourly rate, including time taken to collect plumbing supplies that are not readily stocked items, if required.
3. Plumbing apprentices are charged out at a reduced rate, and only whilst active during the plumbing works.
4. Price estimations can usually be offered for large-scale works. Amendments to estimates can occur due to unforeseen circumstances. Any variations to projected works and estimates will be communicated to the customer. Reasonable effort is made to inform customers prior to variation work commencing, but this depends on the nature of the works performed.
5. Fixed-price quotations on hot water unit (HWU) and heater replacements are available. Amendments to fixed-price quotations can occur due to unforeseen circumstances and are clearly communicated to the customer. Quotations are valid for 30 days.
6. It is expected that customers who accept a DPS booking have agreed to the DPS Terms & Conditions listed in this document on our website.
7. Customers receive a courtesy text notifying them of the plumber’s arrival time. It is expected that customers will contact the office immediately if they are unable to meet the plumber by the expected arrival time. If a customer fails to notify the office and is unavailable at the time of the plumber’s arrival, the customer will be charged from the time the plumber arrives on site.
8. The payment term for residential customers is payment on completion.
9. For plumbing works performed for builders and small businesses, payment terms are strictly 7 days.
10. Payment terms for religious organisations, rental properties, body corporates and educational facilities are 14 days from the date of invoice.
11. We accept direct bank transfer, with bank details listed on the invoice. Credit card payments are accepted and will incur a 2% surcharge fee.
12. Customers who book a DPS job, agreeing to our T&Cs, are required to pay the DPS invoice directly. If customers seek reimbursement from another entity, this is to occur independently of DPS.
13. Progress payments are required for large-scale plumbing works, and payments are to be received prior to subsequent booking confirmation. This is in accordance with the Building and Construction Industry Security of Payment Act 2002.
14. Title of goods supplied by Doherty Plumbing Solutions (DPS) remains with DPS until full payment has been received. As the supplier, we retain legal ownership of the goods until full payment is received.
15. Overdue reminders will be issued for all payments not received by the due date.
16. A late payment fee of $30 per month + GST from the date of invoice will be applied to all unpaid invoices. DPS accounts issue overdue reminders and attempt to obtain payment prior to adding late payment fees to the invoice.
17. Legal proceedings may be commenced to recover any unpaid debt, and customers may incur additional charges including legal fees.
18. Outstanding invoices must be paid prior to subsequent DPS bookings or attendance.
19. If a customer reports a suspected recurring job issue within 30 days of the initial service date, a new job card will be created. Due to the nature of certain plumbing repair works, subsequent bookings can be required. Payment of the initial invoice is to be received prior to offering new booking confirmations. If additional related works are required, the customer will be charged for labour and materials only. No service call charge will be applied. There will be no charge for additional plumbing works required due to defective DPS workmanship. If it is determined that a faulty part supplied by DPS is the cause, a warranty claim can be lodged or DPS may independently rectify the issue. If the issue is caused by a faulty part supplied by the customer, the customer will be charged for the return visit.
20. For scheduling purposes, the customer is to report all plumbing works required for the job booking. Additional plumbing work requested on the day of the booking will only be performed if the DPS schedule allows. If the time within that booking is insufficient, or the extended time required prevents the plumber from attending other confirmed bookings in the schedule, the customer is to make a further booking with a new service call.
21. Doherty Plumbing Solutions services Melbourne’s south-eastern suburbs, including Blackburn, Burwood, Box Hill, Forest Hill, Nunawading, Vermont, Mitcham, Ringwood, Mont Albert, Surrey Hills, Canterbury, Balwyn, Deepdene, Camberwell, Kew, Hawthorn, Doncaster, Toorak, South Yarra, Prahran, Kooyong, Armadale, Malvern, Glen Iris, St Kilda East, Elsternwick, Caulfield, Carnegie, Murrumbeena, Ormond, McKinnon, Bentleigh, Oakleigh, Chadstone, Mt Waverley, Glen Waverley, Ashburton, Ashwood, Notting Hill, Wheelers Hill, Wantirna, Scoresby and Heathmont.
22. Compliance Certificates will be issued within 7 days for works in excess of $750 (unless not required). All gas installation works and sewer capping works for demolition purposes require a Compliance Certificate to be issued regardless of the invoice cost.
23. All carbon monoxide analysis works must have a Gas Safety Report issued and be logged with the VBA via their Gas Servicing Record Portal.
24. Customers can contact Brian Doherty on 03 9877 5775 or info@dohertyplumbingsolutions.com.au with any concerns regarding the plumbing services provided, or to make a complaint. We pride ourselves on customer service, so please contact us should you have any concerns.
25. Cancellation of a confirmed booking requires a minimum of 24 hours’ notice. A service call will be charged if the cancellation of a confirmed booking is not provided within the required minimum notice period. If extenuating circumstances justify a late cancellation, the customer will not be charged a service call; this will be determined by Brian Doherty.

Approved by B Doherty, May 2024.