As we navigate a constantly evolving COVID-19 situation in Melbourne, Doherty Plumbing Solutions remain open to undertake essential plumbing repair works, following the latest COVIDSafe mandates from the State Government.
As members of Master Plumbers in Victoria, we are here to help with essential plumbing repair works that support the ongoing provision of gas, water and sewage waste services to households and businesses.
While continuing to provide critical plumbing assistance in Melbourne’s Eastern suburbs, Doherty Plumbing Services are committed towards the safety and wellbeing of our valued customers, and the wider community.
Please note the information below for an overview of our COVIDSafe plumbing practices being deployed as per the current parameters, to minimise the risk of exposure.
This information is subject to change, according to the latest advice from the Victorian Government’s Department of Health and Human Services (DHHS) surrounding the dynamic COVID-19 scenario.
Booking an appointment
We are only scheduling essential plumbing repairs considered critical to the safety of the premises.
Customers booking an appointment will be screened via a series of questions, to ensure they have not been exposed to COVID-19.
If you have developed COVID-19-like symptoms after booking an appointment, please advise the DPS office immediately so that the booking can be rescheduled.
Where possible, job supplies and materials will be arranged for delivery via contactless pick-up.
# If you are unsure of the permitted emergency plumbing services under present COVID-19 restrictions, or wish to know more about our procedures, please contact our friendly team at firstname.lastname@example.org or call us: 03 9877 5775 or 0417 577 432.
For the latest Government directives, please visit the following DHHS links:
DPS plumbers conducting work on-site
Our plumbers will provide customers a courtesy text message before arrival, to further remind them to notify the office immediately if they are experiencing any COVID-19 concerns so that their bookings can be rescheduled.
All DPS plumbers have been advised on the current COVIDSafe procedures to follow while they are working on-site, to ensure their and our customers’ safety. This includes, but not limited to, the following:
- Using appropriate Personal Protective Equipment (PPE) gear such as gloves, face masks, and safety glasses.
- Washing hands with soap and water (where available) or using hand sanitizers (containing 70% alcohol).
- Proper cleaning of plumbing equipment before and after completing the service.
- Maintaining physical distancing of 1.5m and avoiding handshakes/physical contacts.
- Cleaning their mobile devices, car steering wheels and door handles regularly throughout the day with disinfectant wipes.
We thank our customers and staff for their patience and cooperation during these unprecedented times, as we aim to continue delivering our professional, safe, clean and reliable plumbing services across Melbourne’s East.
Stay safe everyone!