Terms and Conditions

Doherty Plumbing Solutions – Terms and Conditions

1. Administration staff notify customers of relevant DPS charges (+GST) at time of booking.
2. DPS plumbing works generally charged applying hourly rate including time taken to collect plumbing supplies that are not readily stocked items, if required.
3. Plumbing apprentices charged out at a reduced rate and only whilst active during the plumbing works.
4. Price estimations can usually be offered for large scale works. Amendments to estimates can occur due to unforeseen circumstances.  Any variations to projected works and estimates will be communicated to customer.  Reasonable effort made to inform customers prior to variation work commencing but depends on nature of works performed.
5. Fixed price quotations on HWU and heater replacements available. Amendments to fixed price quotations can occur due to unforeseen circumstances and clearly communicated with customer.  Quotations valid for 30 days.
6. It is expected customers who accept a DPS booking have agreed to DPS Terms & Conditions listed in this document found on website.
7. Customers receive a courtesy text notifying time of plumbers’ arrival. It is expected customers will contact office immediately if unable to meet with plumber by expected arrival time.  If customer fails to notify office and is unavailable at time of plumbers’ arrival, customer will be charged from time plumber arrives onsite.
8. Payment term for residential customers is payment on completion.
9. Plumbing works performed for builders and small businesses, payment terms are strictly 7 days.
10. Payment terms for religious organisations, rental properties, body corporates and educational facilities is 14 days from date of invoice.
11. We accept direct bank transfer with bank details listed on invoice. Credit card payments are accepted and will incur a 2% surcharge fee.
12. Customers who book in DPS job agreeing to our T&C are required to pay DPS invoice directly. If customers seek reimbursement by another entity this is to occur independent of DPS.
13. Progress payments required for large scale plumbing works and payments to be received prior to subsequent booking confirmation. This is in accordance with the Building and Construction Industry Security of Payment Act, 2002.
14. Title of goods supplied by Doherty Plumbing Solutions (DPS) remain with DPS until full payment has been received. As supplier we retain legal ownership of goods until full payment received.
15. Overdue reminders will be issued for all payments not received by due date.
16. A late payment fee of $30 per month + GST from date of invoice will be applied to all unpaid invoices. DPS accounts issue overdue reminders and attempt to get payment prior to adding late payment fees to invoice.
17. Legal proceedings commenced to recover any unpaid debt & customers may incur additional charges including legal fees.
18. Outstanding invoices must be paid prior to subsequent DPS bookings or attendance.
19. Customers who report a suspected reoccurring job issue within 30 days of initial service date, a new job card will be created. Due to the nature of certain plumbing repair works subsequent bookings can be required.   Payment of initial invoice to be received prior to offering new booking confirmations.   If additional related works required, customer will be charged for labour and materials only.  No service call charge will be applied.   There will be no charge for additional plumbing works required due to defective DPS workmanship.  If it is determined that a faulty part supplied by DPS is the cause, a warranty claim can be lodged or DPS may independently rectify.  If issue is caused by a faulty part supplied by customer, customer will be charged for return visit.
20. For scheduling purposes, customer to report all plumbing works required for job booking. Additional plumbing work requested on day of booking will only be performed if DPS schedule allows. If time within that booking is insufficient or the extended time required prevents plumber from attending other confirmed bookings in schedule, customer to make a further booking with a new service call.
21. Doherty Plumbing Solutions service Melbourne’s south eastern suburbs including Blackburn, Burwood, Box Hill, Forest Hill, Nunawading, Vermont, Mitcham, Ringwood, Mont Albert, Surrey Hills, Canterbury, Balwyn, Deepdene, Camberwell, Kew, Hawthorn, Doncaster, Toorak, South Yarra, Prahran, Kooyong, Armadale, Malvern, Glen Iris, St Kilda East, Elsternwick, Caulfield, Carnegie, Murrumbeena, Ormond, McKinnon, Bentleigh, Oakleigh, Chadstone, Mt Waverley, Glen Waverley, Ashburton, Ashwood, Notting Hill, Wheelers Hill, Wantirna, Scoresby, Heathmont.
22. Compliance Certificates will be issued within 7 days for works in excess of $750 (unless not required). All gas installation works and sewer capping works for demolition purposes require a Compliance Certificate to be issued regardless of invoice cost.
23. All carbon monoxide analysis works must have a Gas Safety Report issued and be logged with VBA via their Gas Servicing Record Portal.
24. Customers can contact Brian Doherty on 9877 5775 or info@dohertyplumbingsolutions.com.au with any concerns regarding plumbing services provided or to make a complaint.  We pride ourselves on customer service so please contact us should you have any concerns.
25. Cancellation of a confirmed booking requires a minimum of 24 hours notice. A service call will be charged if the cancellation of a confirmed booking is not provided in the required minimum notice period.  If extenuating circumstances justify a late cancellation the customer will not be charged a service call and this will be determined by Brian Doherty.                                                                                                 

Approved by B Doherty May 2024