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Terms and Conditions

Doherty Plumbing Solutions – Terms and Conditions

  1. Administration staff will notify customers of relevant DPS charges (+GST) at time of booking.
  2. DPS plumbing works are generally charged applying the hourly rate. This can include time taken to collect plumbing supplies that are not readily stocked items, if required.
  3. Plumbing apprentices are charged out at a reduced rate and only whilst active on the job.
  4. Price estimations can usually be offered for large scale works. Amendments to estimates can occur due to unforeseen circumstances.  Any variations to projected works and estimates will be communicated to customer.  Every effort will be made to inform customer prior to variations in work commencing however this is not always possible and depends on nature of works being performed.
  5. Fixed price quotations on HWU and heater replacements are available. Amendments to fixed price quotations can occur due to unforeseen circumstances and will be clearly communicated with customer.  Quotations are valid for 30 days.
  6. All customers are to be COVID screened following the DPS COVID Safe Policy prior to scheduling a booking.
  7. Prior to booking confirmation, all scope of works should be provided by customer so we can determine potential labour requirements and availability of materials / equipment. Large plumbing jobs are broken down into job stages.
  8. Customers will receive a courtesy text when plumber is on their way and is expected to contact the office immediately if there are any issues with plumbers expected arrival time. If customer is not available at confirmed time of booking, customer will be charged for time plumber is waiting for their arrival.
  9. Payment term for residential customers is payment on completion.
  10. Plumbing works performed for small business, payment term is strictly 7 days.
  11. Construction, religious organisations, rental properties, body corporates and educational facilities, our payment term is strictly 14 days from date of invoice.
  12. We accept direct bank transfer with bank details listed on invoice. Credit card payments are accepted and will incur a transaction fee. Cheque and cash payments can be also accepted.
  13. Customers who book in DPS job agreeing to our T&C are required to pay invoice. It is the responsibility of the customer to pay DPS invoice directly and to seek any reimbursement by another entity independently of DPS.
  14. Progress payments are required for large scale plumbing works and payments are to be received prior to subsequent bookings being confirmed. Payment terms for progress invoices is strictly 7 days.
  15. Overdue reminders will be issued for all payments not received by due date.
  16. A late payment fee of $30 per month + GST from date of invoice will be applied to all unpaid invoices. DPS accounts will issue overdue reminders and attempt to get payment prior to adding late payment fees to invoice.
  17. Outstanding invoices must be paid prior to subsequent DPS bookings or attendance.
  18. Customers who report a suspected reoccurring job issue within 30 days of initial service date, a new job card will be created. Due to the nature of certain plumbing repair works subsequent bookings can be required.   Payment of initial invoice is to be received prior to offering new booking confirmations.   If additional works are required on new job card, customer will be charged for labour and materials only.  No service call charge will be applied.   There will be no charge for additional plumbing works required due to defective DPS workmanship.  If it is determined that a faulty part supplied by DPS is the cause, a warranty claim can be lodged or DPS may independently rectify.  If issue is caused by a faulty part supplied by customer, customer will be charged for return visit.
  19. Customers are to report all plumbing works required for the booking for scheduling purposes. Additional plumbing work requested on the day of booking will only be performed if DPS schedule allows. If there is deemed insufficient time within that booking or the extended time required prevents plumber from attending other confirmed bookings in the schedule, the customer will be required to ring the office and book in another work order with a new service call.
  20. Doherty Plumbing Solutions service Melbourne’s south eastern suburbs including Blackburn, Burwood, Box Hill, Forest Hill, Nunawading, Vermont, Mitcham, Ringwood, Mont Albert, Surrey Hills, Canterbury, Balwyn, Deepdene, Camberwell, Kew, Hawthorn, Doncaster, Toorak, South Yarra, Prahran, Kooyong, Armadale, Malvern, Glen Iris, St Kilda East, Elsternwick, Caulfield, Carnegie, Murrumbeena, Ormond, McKinnon, Bentleigh, Oakleigh, Chadstone, Mt Waverley, Glen Waverley, Ashburton, Ashwood, Notting Hill, Wheelers Hill, Wantirna, Scoresby, Heathmont.
  21. Compliance Certificates will be issued within 7 days for works in excess of $750 (unless not required). All gas installation works and sewer capping works for demolition purposes require a Compliance Certificate to be issued regardless of invoice cost.
  22. All carbon monoxide analysis works must have a Gas Safety Report issued and be logged with VBA via their Gas Servicing Record Portal.
  23. Customers can contact Brian Doherty on 9877 5775 or info@dohertyplumbingsolutions.com.au with any concerns regarding plumbing services provided or to make a complaint. We pride ourselves on customer service so please contact us should you have any concerns.
  24. Cancellation of a confirmed booking requires a minimum of 24 hours notice. A service call will be charged if the cancellation of a confirmed booking is not provided in the required minimum notice period.  If extenuating circumstances justify a late cancellation the customer will not be charged a service call and this will be determined by Brian Doherty.                 
Approved by B Doherty Nov 2022

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    We had a leak in our Hot Water Service. James diagnosed the most likely cause over the phone. They came and repaired the problem that day. Tim was prompt and polite and the issue was fixed.
    Poison I Avatar
    Poison I
    6/20/2023
    Second time I've used doherty's, first did full storm water drainage, second new hot water system. Great work from the whole team both times. Definitely will use again and also recommend them.
    Michael Prince Avatar
    Michael Prince
    5/20/2023
    Call Doherty Plumbing after our hot water service stopped working. Arrived within specified timeframe and in the same day. Contacted us to let us know they were on the way. Fixed this issue on good time and clearly explained what was done. Excellent service from start to finish. Felt very comfortable with them. Well done. Highly recommend.
    Tas Kotsandis Avatar
    Tas Kotsandis
    6/20/2023
    For reliable plumbing services, call 03 9877 5775 or 0417 577 432